European Accessibility Act (EAA) / EN 301 549

• April 17, 2019 – EAA adopted by the European Parliament and Council.
• June 28, 2025 – Deadline for Member States to apply EAA requirements.
• Ongoing – EN 301 549 continues to evolve with updates on ICT accessibility standards.

• ICT manufacturers and service providers that offer digital products and services.
• Retailers and e-commerce platforms that sell goods or services online.
• Telecommunications companies providing consumer-facing digital communication tools.
• Banking and financial services that offer online transactions and self-service terminals.
• Transport service providers with digital booking, ticketing, and information services.
• E-book publishers and software providers offering digital reading platforms.

• Microenterprises providing services (fewer than 10 employees and annual revenue below €2M).
• Certain small-scale transport services (e.g., regional or local services).
• Products placed on the market before June 28, 2025.
• Web content classified as archived (not updated post-June 28, 2025).

• Design and produce accessible digital products and services.
• Provide alternative text for images, captions for video, and keyboard navigation.
• Ensure public procurement compliance with accessibility standards.
• Maintain accessible self-service terminals for banking, ticketing, and check-in services.

Offer clear accessibility policies and training for personnel.

• Implement WCAG 2.1 Level AA for all online platforms.
• Ensure compatibility with assistive technologies like screen readers.
• Maintain accessible navigation and text alternatives for all content.
• Provide alternative input methods for users with disabilities.
• Support real-time text (RTT) and total conversation services for digital communications.

• Cross-border digital accessibility compliance within the EU.
• Standardized accessibility features for e-books and digital content.
• Inclusive customer service practices for disabled users.
• Periodic updates to comply with evolving EN 301 549 standards.

• Right to accessible digital services and content.
• Right to file complaints for non-compliance.
• Right to accessible banking, transport, and retail services.
• Right to equal access to emergency communications and services.

• National regulatory bodies enforce compliance within Member States.
• Penalties for non-compliance vary by country but include fines and corrective actions.
• Public procurement restrictions apply for non-conforming businesses.
• Monitoring and reporting requirements for affected businesses.